Paying at LuluThreads should be quick and clear, so you can focus on choosing what you love. Our checkout is designed to be simple, secure and flexible.
Payment methods
The payment methods you can use are shown at checkout, so you always see exactly which options are available for your order.
How and when you are charged
All payments are made in US dollars, and the full amount is charged to your payment method when you place your order. You might briefly see a pending authorization from your bank before it turns into the final charge. All prices include applicable taxes. Should we cancel an order after payment, the complete amount goes back to you as a refund within 7 days.
Secure checkout
Keeping your details safe matters to us. An encrypted SSL connection protects each transaction, and the payment providers we use are well known. Our payment providers process each payment directly, so your full card number is never stored on our side.
Problems at checkout?
A payment that fails is often a typo: compare the details you entered with what your bank has on file. Still stuck? Send the details to support@luluthreads.com and our team takes it from there.
Protecting every payment
To keep shopping safe for everyone, we watch for suspicious activity. Now and then we may ask you to confirm a few details before an order leaves us, for example when a payment looks unusual.
Shopping here should feel safe at every step, and that includes the moment you pay.