Refund policy

Sometimes a piece is just not right for you, and that is completely fine. This page explains how returns and refunds work at LuluThreads, step by step, so you can order with confidence.

Your return window

You have 60 days from the day your order is delivered to ask for a return.

What we can take back

Please send items back unworn and unwashed, in the condition they reached you, together with the original packaging.

No restocking fees

We never deduct a restocking fee. Your refund covers the full price you paid for the items you send back.

How to start a return

Send an email to support@luluthreads.com with your order number and we will guide you through each step. After we receive your request, we send you the return address to use. Please do not mail items back to the sender's address on your package.

Return shipping

Return shipping costs are yours to pay. Returns go to our supplier's return center in China, which means your parcel travels internationally and international postage rates apply. We suggest a tracked service, so you can follow your return until it reaches us.

Damaged, defective or incorrect items

If an item arrives damaged or defective, or it is not the item you ordered, let us know within 14 days of delivery. Email support@luluthreads.com with your order number and a photo that shows the problem. You do not have to send the item back, and we ship you a replacement free of charge.

Exchanges

Rather have another size or color than a refund? We can arrange an exchange on request: you keep the item you have, and we ship the new size or color to you at no cost. Simply mention it when you get in touch.

Refunds

We check your return when it arrives and then refund the payment method you used within 7 days. Depending on your bank, it can take a few more days before you see the money on your statement.