Do I pay for shipping?
No. Shipping is free on every order to a US address, however small the order. Should customs charges or import duties apply, you as the customer pay them, and they are not part of the product price.
When does my package arrive?
Your order is prepared in 1 to 3 business days, and the carrier then needs 4 to 8 business days to bring it to you. In total, most orders reach you 5 to 11 business days after you place them. A tracking link follows by email once your package is on its way.
Can I send something back?
Yes. From the day your order is delivered, you have 60 days to request a return for items that are unworn and unwashed, in their original packaging. No restocking fee is deducted from your refund.
Who covers return shipping?
For a change-of-mind return, the return shipping is yours to pay. Email us before you ship anything back, and we reply with the address to use. You can pick any carrier, although a tracked service lets you follow the package until it reaches us. Did your item arrive damaged or defective, or is it not what you ordered? Then there is no need to send it back: email us a photo within 14 days of delivery, and we ship a replacement free of charge.
Which size should I choose?
You will find the available sizes on every product page. Unsure between two of them? Message us with the size you usually wear, and our team helps you pick.
How do I contact you?
Write to support@luluthreads.com or fill in the message form on our contact page. A real person reads it, and we do our best to reply within 12 hours.